Exploring the Potentials of Robotic Process Automation: A Review


  • Anamta Rizvi Amity Institute of Information Technology Lucknow, Amity University Uttar Pradesh, India
  • Dr. N. Srivastava Amity Institute of Information Technology Lucknow, Amity University Uttar Pradesh, India




Robotic Process Automation, Digital Transformation, Industry 4.0, RPA Challenges, RPA Benefits


We are living in a world where every person wants to speed up their work with min-imal effort. Sometimes we have irksome and repetitive tasks that require a lot of labour and time, and the solution to our trouble is automation. In 1946, the term "Automation" was coined. Now we can see that it has immensely impacted our lives, not a single day goes by without making use of it. This review article explores the ideas, uses, advantages, and difficulties of Robotic Process Automation (RPA) in an effort to give a thorough understanding of the field as it is today. This paper focuses on the revolution of automation in every field and the way it helps boost business, improve customer satisfaction, and relieve staff. It delves into the diverse applications of RPA in different industries. It will elucidate the area of imple-mentation and the use cases, challenges, and benefits. It will also examine the sectors deploying RPA, such as banking and finance, healthcare, education, manufacturing, purchase and supply management, and digital forensics, and the outcomes observed by them. In conclusion, the review paper serves as a comprehensive analysis of the potential of RPA by examining its components, implementation, efficiency, and use cases in dif-ferent industries. It focuses on understanding the idea behind RPA, its implementation, the features of RPA that can help them strengthen their business growth, such as affordability, reliability, scalability, consistency, compliance, and accuracy, and the significant opportunities for streamlining business processes.


Download data is not yet available.


J. Ribeiro, R. Lima, T. Eckhardt, and S. Paiva, “Robotic process automation and artificial intelligence in industry 4.0 – A literature review,” Procedia Comput. Sci., vol. 181, pp. 51–58, 2021. doi: https://doi.org/10.1016/j.procs.2021.01.104

S. Moreira, H. S. Mamede, and A. Santos, “Process automation using RPA – a literature review,” Procedia Comput. Sci., vol. 219, pp. 244–254, 2023. doi:10.1016/j.procs.2023.01.287.

D. Choi, H. R’bigui, and C. Cho, “Candidate Digital Tasks Selection Methodology for Automation with Robotic Process Automation, Sustainability”, vol. 13, no. 16, p. 8980, 2021, doi: https://doi.org/10.3390/su13168980.

L. P. Willcocks, M. Lacity, and A. Craig, “The IT function and robotic process automation,” LSE Research Online Documents on Economics, vol. 64519, 2015.

P. Hofmann, C. Samp, and N. Urbach, Robotic process automation, Electronic Markets. 2019. doi: https://doi.org/10.1007/s12525-019-00365-8

A. Asquith and G. Horsman, “Let the robots do it! – Taking a look at Robotic Process Automation and its potential application in digital forensics,” Forensic Science International: Reports, vol. 1, no. 100007, p. 100007, 2019. doi: https://doi.org/10.1016/j.fsir.2019.100007

K. P. Naveen Reddy, U. Harichandana, T. Alekhya, and R. S. M., “A Study of Robotic Process Automation Among Artificial Intelligence”, International Journal of Scientific and Research Publications (IJSRP), vol. 9, no. 2, pp 8651, 2019. doi: https://doi.org/10.29322/ijsrp.9.02.2019.p8651

H. Kansara, “The Rise of Robotic Process Automation and its Application in a Business Model,” INTERNATIONAL JOURNAL OF ENGINEERING RESEARCH & TECHNOLOGY (IJERT), vol. 08, no. 04, 2019. DOI : 10.17577/IJERTV8IS040051.

Y. H. Hu, J. S. Fu, and H.C. Yeh, “Developing an early-warning system through robotic process automation: Are intelligent tutoring robots as effective as human teachers?,” Interact. Learn. Environ., pp. 1–14, 2023. doi:10.1080/10494820.2022.2160467 .

R. Bhatnagar and R. Jain, “Robotic process automation in healthcare-a review,” Int. Robot. Autom. J., vol. 5, no. 1, pp. 12–14, 2019. doi: https://doi.org/10.15406/iratj.2019.05.00164.

C. Flechsig, F. Anslinger, and R. Lasch, “Robotic Process Automation in purchasing and supply management: A multiple case study on potentials, barriers, and implementation,” J. Purch. Supply Manag., vol. 28, no. 1, p. 100718, 2022. doi: https://doi.org/10.1016/j.pursup.2021.100718.

P. Patri, “ROBOTIC PROCESS AUTOMATION: CHALLENGES AND SOLUTIONS FOR THE BANKING SECTOR”, INTERNATIONAL JOURNAL OF MANAGEMENT, vol. 11, no. 12, Dec. 2020, doi: https://doi.org/10.34218/ijm.11.12.2020.031.

S. Agostinelli, A. Marrella, and M. Mecella, “Towards intelligent robotic Process Automation for BPMers,” arXiv [cs.AI], 2020.

K. Palanivel and J. Suresh, “Robotic Process Automation to Smart Education”, IJCRT, vol. 8, no. 6, ISSN. 2320-2882, 2020. https://www.researchgate.net/publication/342804167_Robotic_Process_Automation_to_Smart_Education

S. Séguin, H. Tremblay, I. Benkalaï, D.E. P. Chouinard, and X. Lebeuf, “Minimizing the number of robots required for a Robotic Process Automation (RPA) problem,‖ Procedia Computer Science,” vol. 192, pp. 2689–2698, 2021. doi: https://doi.org/10.1016/j.procs.2021.09.039.

M. Dwayne, “ROBOTIC PROCESS AUTOMATION,” International Journals of Research and Analytical Reviews, vol. 10, no. 2, pp. 338–343, 2023..

S. Madakam, R. M. Holmukhe, and D. Kumar Jaiswal, “The Future Digital Work Force: Robotic Process Automation (RPA),” Journal of Information Systems and Technology Management, vol. 16, 2019. doi: https://doi.org/10.4301/s1807-1775201916001

M. Gami, N. Mehta, P. Jetly, and S. R. Patil, “Automated Aggregation of Internet Content using a RPA Bot,” International Journal of Innovative Research in Science, Engineering and Technology, vol. 8, no. 3, 2019. DOI:10.15680/IJIRSET.2019.0803256 3440

R. T. Yarlagadda, “The RPA and AI Automation,” SSRN Electronic Journal, vol. 6, 2018.

D. Fernandez and A. Aman, “The challenges of implementing Robotic Process Automation in Global Business Services,” Int. J. Bus. Soc., vol. 22, no. 3, pp. 1269–1282, 2021. doi: https://doi.org/10.33736/ijbs.4301.2021.

A. George, M. Ali, and N. Papakostas, “Utilising robotic process automation technologies for streamlining the additive manufacturing design workflow,” CIRP Annals, vol. 70, no. 1, pp. 119–122, 2021, doi: https://doi.org/10.1016/j.cirp.2021.04.017

S. N. Krishnaprasad, “Impact of Robots In The Financial Sector,” pp. 72–76, 2018. https://iosrjournals.org/iosr-jbm/papers/Conf.ADMIFMS1808-2018/Volume-1/11.%2072-76.pdf

N. V. Joy, and P.G. Sreelakshmi, “Robotic Process Automation role in Education Field”, International Journal of Engineering Research and Technology (IJERT) , ISSN: 2278-0181, Volume 8, Issue 04, 2020,

K.K. Lahane, A. A.Sutar, “AUTOMATION IN HEALTHCARE USING RPA”, e-ISSN: 2582-5208 Vol. 03, Issue. 01, 2021.

L. V. Herm et al., “A framework for implementing robotic process automation projects,” Information Systems and e-Business Management, vol. 21, no. 1, pp. 1–35, 2022. doi:10.1007/s10257-022-00553-8

W. A. Ansari, P. Diya, S. Patil, and S. Patil, “A review on robotic process automation - the future of business organizations,” SSRN Electron. J., 2019..

R. Chugh, S. Macht, and R. Hossain, “Robotic Process Automation: a review of organizational grey literature,” Int. J. Inf. Syst. Proj. Manag., vol. 10, no. 1, pp. 5–26, 2022. doi:10.12821/ijispm100101





How to Cite

A. Rizvi and N. Srivastava, “Exploring the Potentials of Robotic Process Automation: A Review”, J. Infor. Electr. Electron. Eng., vol. 4, no. 2, pp. 1–12, Nov. 2023.